Shipping Terms
These Shipping Terms explain how orders placed through The Bare Essentials Co. are processed and delivered.
1. ORDER PROCESSING
​We aim to process and dispatch orders as quickly as possible.
Orders will normally be processed and dispatched within 3 working days of receiving your order and successful payment.
During particularly busy periods, such as holidays or promotional events, processing times may take a little longer. If there is likely to be a significant delay, we will contact you where appropriate.
2. DELIVERY
We currently deliver to addresses within the UK only.
Orders are sent using Royal Mail.
Delivery times may vary depending on the Royal Mail service and circumstances beyond our control. Any estimated delivery times provided are intended as a guide.
We do not currently offer a standard tracked or express delivery service.
If you require a tracked or express delivery option, please contact us at nicky@bare-essentials.co.uk before placing your order. We will do our best to accommodate your requirements where possible and will confirm any additional arrangements or costs with you.
3. DELIVERY CHARGES
Delivery charges start from £4.50.
The applicable delivery charge will be clearly displayed during the checkout process before you complete your purchase.
4. DELIVERY DELAYS
Although we aim to deliver orders within the expected delivery period, delivery times may occasionally be affected by circumstances outside our control, including postal delays, adverse weather, transport disruption or other unforeseen events.
If your order has not arrived within the expected delivery period, please contact us at:
nicky@bare-essentials.co.uk
We will do our best to assist you and, where appropriate, investigate the delivery with Royal Mail.
5. INCORRECT OR INCOMPLETE DELIVERY INFORMATION
Please ensure that the delivery address and contact information provided when placing your order are correct.
If an order is returned to us because an incorrect or incomplete address was provided, please contact us at nicky@bare-essentials.co.uk.
Any additional delivery arrangements or charges will be discussed with you before the order is resent.
6. DAMAGED OR INCORRECT ORDERS
Please contact us as soon as reasonably possible if your order arrives damaged, is incomplete, or you receive an incorrect item.
Please email nicky@bare-essentials.co.uk with your order details and, where appropriate, photographs of the packaging or damaged item.
We will assess the issue and work with you to resolve it in accordance with your legal rights.
7. MISSING ORDERS
If your order does not arrive within the expected delivery period, please contact us at:
nicky@bare-essentials.co.uk
We may ask you to confirm your order details and delivery address so that we can investigate the matter with Royal Mail.
8. RESPONSIBILITY FOR DELIVERY
We use Royal Mail to deliver orders.
We will take reasonable steps to ensure that orders are properly addressed and dispatched. However, delivery times may be affected by circumstances outside our control.
Nothing in these Shipping Terms limits or excludes any rights you have under applicable consumer law.
9. YOUR CONSUMER RIGHTS
Nothing in these Shipping Terms affects your statutory rights as a consumer.
Where you have a legal right to cancel an order, return goods, receive a refund, or obtain a remedy for goods that are faulty, damaged or not as described, those rights continue to apply.
Further information about returns and refunds is provided in our Returns & Refunds Policy.
10. CONTACT US
If you have any questions about delivery or your order, please contact:
The Bare Essentials Co.
Email: nicky@bare-essentials.co.uk
Website: www.bare-essentials.co.uk
We are happy to help with any delivery queries.